User Privacy Policy
We operate Crown Casino Melbourne as a regulated online casino service and take privacy seriously. This Privacy Policy explains what personal, technical and transactional data we collect, how we use it, and the steps we take to protect it. It also explains cookies and tracking, the rights you have over your information, and when we share data with trusted third parties. Read these terms to understand how we manage your data when you register, play, make payments or interact with our services. Contact details and update procedures are listed below.
Types of data collected
Personal data: name, date of birth, contact details, ID documents where required for verification.
Technical data: device identifiers, IP address, browser type, operating system and log files collected when you access the site.
Transactional data: account activity, deposits, withdrawals, game history and rewards balance tied to your account.
How information is used
Account setup and verification: we use personal and ID data to confirm identity and age and to meet legal obligations.
Service delivery: transactional and technical data enable gameplay, balance updates, account access and customer support.
Security and risk management: data is used to detect fraud, meet anti-money-laundering obligations and monitor for problematic play.
Data protection and security practices
We protect data using access controls, encrypted connections and routine security reviews. Only authorised staff and service providers can access personal data on a need-to-know basis.
Backups and retention: data is retained only as required for legal, tax and compliance reasons or as needed to operate your account. Storage periods follow applicable law.
Cookies and tracking technologies
Cookies and similar tools collect technical and usage data for session management, site functionality and analytics. You can manage cookie preferences in your browser or through site controls where provided.
Third-party trackers used for analytics or advertising operate under their own policies. We limit data shared and require partners to meet privacy and security expectations.
User rights regarding their data
Access: you can request a copy of personal data we hold about you subject to identity verification.
Correction and deletion: you may request updates to inaccurate data or request deletion where no legal obligation prevents removal.
Restrictions and objection: you can object to certain processing and set account privacy preferences. Requests are handled in line with applicable law.
Data sharing and third parties
We share data with payment processors, identity verification providers, analytics vendors and regulators where required. Third parties are contractually required to protect data and use it only for agreed purposes.
Aggregated or anonymised data may be used internally or shared without identifying individuals.
Updates to this privacy policy
We may update this policy to reflect changes in law or services. Material changes will be posted on the site with the effective date. Continued use after updates indicates acceptance of the revised terms.
Contact and complaints
For requests, corrections or privacy concerns, contact our support team via the account portal. We will respond to verified requests and provide information on escalation or external remedies where applicable.