Get in touch with our team
Questions, account issues, technical concerns or general feedback? Our support team is available to help. Contact us by email or phone using the details below, and choose the option that best suits your enquiry. Include your account name and a short description of the issue so we can direct your message appropriately. Please do not send passwords or full payment card details. Customer support is available around the clock; other enquiries are handled during the hours listed.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +61 3 8642 7195 |
| Working hours | Support: 24/7; general and affiliate enquiries: Mon-Fri, 09:00-18:00 AEST |
Email Support
Email is the preferred contact method for detailed requests, account issues or matters needing explanations or documents. Please include a clear subject line and up-to-date contact details so we can respond without delay. Attach any relevant files and state your account name or membership number where applicable to speed up verification and handling.
Contact Form
Response Time
Support requests are usually handled promptly. Most enquiries are answered within one business day. More complex matters, such as account verification or security investigations, may take longer depending on what’s required and the nature of the issue. We’ll keep you updated by email or phone and provide an estimated timeframe if additional checks are needed.
Feedback
Have a suggestion, idea or bit of feedback? Let us know what would make the website work better for you. We take your comments seriously and review them carefully, using your input to help improve our service and the way you use the site. Share what’s working, what could be clearer, or what you’d like to see next.